Remember how I mentioned HERE that I had received a package from my parents and that it had been opened and resealed and that someone had taken stuff out of it?
Well, after my Dad talked to people at the Postal Office in Germany and they told him that I have to file a complaint with DHL here in the US, I’ve been trying to talk to people from DHL about it.
Last week I emailed a few times back and forth with a lady from the “complaints department”. Apparently, I wasn’t providing her with the right tracking number for my package [although I gave her like all numbers that I could find on this package] and last Thursday, she decided to just not respond to me anymore.
So, I email the customer service and today I receive the following email in response to my complaint:
“Thank you for your recent inquiry. Please be advised that the tracking number (12 digits) which you provided appears to be a Deutsche Post (DP) number which owns the German Postal system. Unfortunately DHL-USA is unable to track any of the services provided by DP and there is no domestic phone number for inbound U.S. shipments. The international phone number is; 011-49-1805-345-2255 or log on their website at www.deutschepost.de .
Sincerely, Service Inquiry/DHL-USA”
You gotta be kidding me! How can DHL make a deal with the German Postal Service to carry and deliver their packages, but NOT track their shipments? What kind of a deal [and responsibility] is that? Besides, we don’t need to track the shipment, because it magically arrived here… I just need to know who opened it and stole my stuff, and most importantly, who’s going to pay for it.
Here we go again… my history with the Mail Delivery Services won’t end.
I am just so pissed off.