This is slowly but surely becoming a nightmare of a relationship, to be honest. I am really quite fed up with the postal service in general…. even though I rely so heavily on it what with all my letter writing. My patience with them has shrunk down to a minimum, though.
Last year in March (I know, you must be going “What? Over 12 months ago?”) I sent a package to my Dad. The package got held up by the German Customs people and they informed my Dad that they had a package for him that they couldn’t deliver, because it contained items that were not supposed to get shipped to Germany.
Ok. I get it. I screwed up. I wasn’t aware that I wasn’t allowed to send what was in the package. My mistake. So the Customs people told my Dad they would simply return it. Great.
Well, you can already guess. I’ve never received the package back. As it happened, we moved in April, so I was patient at first because I was expecting delays of the return due to our mail forwarding from our old address. On the other hand, I knew that my old roommate would have let me know, if there had been any mail for me.
Fortunately, I was smart enough to have the package registered and insured when I sent it. I was confident that I would either get it back eventually or get reimbursed for the insured value.
Months went by and I stopped at the local post office a couple of times, asking for my package and what I should do about it. I was put off several times and asked to wait “just a little longer, the package will get to you”
Well, it DIDN’T.
Eventually I was given a “form” to fill out to try and locate the package in one of the USPS Mail Recovery Centers – a center that collects mail that was undeliverable, sent back, misrouted, lost, etc.
I’ve never heard back from them.
After a year of being put off and not helped at all, I decided to submit a claim for the insured value of the package – after all $200 – just to receive a letter back this week saying that there was “no record of an inquiry and that the claim can only be processed after an official inquiry about the package was made. Please call number 1-800-…”.
Alright, so what the hell, me thinks “Ok, I am going to file an inquiry then” (even though this is getting really annoying already). I call the number and – NOW GET THIS – was told that I would have had to file the inquiry within 180 days of sending the package.
Did the postal workers at the post office deliberately put me off for so long, so that they don’t have to deal with my claim and pay me my money back? Nobody ever told me about this filing deadline… even when I asked about this package last September, when the deadline was clearly being approached. Even then I was told to be more patient.
You know, I am actually “something-starting-with-the-letter-P”… and that is PISSED!
I am pissed off by the unbelievable experiences that I’ve had with USPS in the last couple of years… experiences of lost letters, delayed letters, returned letters (even though I had mail forwarding) and ripped-open packages with missing items. I so had enough of this.
If there were any alternative postal carriers out there, they would have to kiss my feet to keep me as a customer. But since the have the monopoly on private mail delivery, they just treat you like sh*t… even if you pay for extra services like registered mail/insurance/etc.
This is SO NOT OVER!